Due to COVID-19, some products may not be packaged as they appear on our website. Due to the extreme heat, we will no longer be shipping Friday. Orders placed Friday will be shipped the following Monday. Thank you for your understanding.
Due to COVID-19, some products may not be packaged as they appear on our website. Due to the extreme heat, we will no longer be shipping Friday. Orders placed Friday will be shipped the following Monday. Thank you for your understanding.
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terms & conditions


These Terms and Conditions apply to all users of the Site, including, without limitation, users who are contributors of content, information and other materials or services on the Site. Your access and use of the Site will be subject to the version of the Terms and Conditions posted on the Site at the time of use. If you do not agree with the Terms and Conditions, then you do not have the right to access, view, download or otherwise use the Site or purchase any cosmetics and, accordingly, you should not do so. We may at our sole discretion change, add, or delete portions of these Terms of Use at any time on a going-forward basis. It is your responsibility to check these Terms of Use for changes prior to use of the Site, and in any event your continued use of the Site following the posting of changes to these Terms of Use constitutes your acceptance of any changes. We will notify you of any such material changes by posting notice of the changes on the Site.

GENERAL TERMS & CONDITIONS


Unless otherwise noted, the products and services on the Site are intended for personal, non-commercial purposes only. You agree to use the Site only for lawful, noncommercial purposes and in compliance with all international, federal, state and local laws. Except as expressly permitted in these Terms and Conditions, you may not use, reproduce, distribute, reverse engineer, modify, copy, publish, display, transmit, adapt, frame, link, rent, lease, loan, sell, license or in any way exploit the content of the Site.

PAYMENT OPTIONS


We accept all forms of Credit Card or Paypal.

SHIPPING


Products are shipped USPS first class or priority. 

We are proud to offer free shipping on orders $45 and up! 

Less than $45 ships for a flat rate of $4.95.

RETURN POLICY


REFUNDS

If you ordered using a credit card, we will credit your account within 14 business days. The credit should appear on your next statement, depending on the issuing bank and/or billing cycle.

Unfortunately, we cannot refund your original shipping charges.


KIT RETURNS

Please note, if you are wanting to return a product from a kit, we must receive the entire kit before we are able to issue you a refund.

GIFT CARDS

We do not accept returns for gift cards. Questions? Email us at joellemartineskincare@gmail.com

F.A.Q.'S

WHAT IS YOUR RETURN POLICY?

We want you to love your purchase, and if for whatever reason you don’t, email us within 30 days of purchase at joellemartineskincare@gmail.com and we will do our best to make you happy. We handle returns on a case-by-case basis, and customer satisfaction is our ultimate goal.

DO I NEED A RECEIPT FROM MY PURCHASE?

No, however, your order number helps us locate your purchase the fastest. If you don't have your order number, we may ask for more information to better assist with your request.

DO YOU TAKE EVERYTHING BACK?

We do our best to accommodate most returns, but in some cases, we cannot accept a return.

IS THERE A TIME LIMIT? WHAT IF THE ITEM IS USED?

Email us within 30 days of purchase at joellemartineskincare@gmail.com to make a return. We will do our best to take care of you and treat you fairly. We ask that our customers treat us fairly as well. From time to time, we may not accept a return.

DAMAGES


If you receive your boxed products and they appear to be damaged you must report this to the shipping courier and JOËLLE MARTINE immediately (joellemartineskincare@gmail.com). 


Inspect all packages at the time of receipt. If you receive an order that has been damaged make sure to take a photo of the damage and report it immediately to the carrier. 


If you do not do this within one business day, then you accept the box in good condition and nothing can be done about the damages. 


Once the order leaves our store, we are not responsible for damages or loss in transit. 

By placing an order you accept our terms and conditions.

BACK-ORDERED PRODUCT


Most orders are shipped within 24-48 hours. If an item is not in stock, we will ship the order when all items become available.

ELIGIBILITY


You represent and warrant that you (a) are above the legal age of majority in your jurisdiction of residence, (b) have not previously been suspended or removed from the Site, (c) do not have more than one (1) account at any given time for the Site; (d) you will only provide us with true, accurate, current and complete information if you register for an account and/or Orders (defined below). If we believe or suspect that your information is not true, accurate, current or complete, we may deny or terminate your access to the Site or Services (or any portion thereof) and (e) that you have full power and authority to enter into the Terms and Conditions and in doing so will not violate any other agreement to which you are a party.

YOUR ACCOUNT


When you set up an Account, you are required to provide your name and email address and select a password (collectively, your “Account Information”), which you may not transfer to or share with any third parties. If someone accesses our Site or Services using your Account Information, we will rely on that Account Information and will assume that it is really you or your representative who is accessing the Site and Services. You are solely responsible for any and all use of your Account Information and all Orders and activities that occur under or in connection with the Account. Without limiting any rights which we may otherwise have, we reserve the right to take any and all action, as it deems necessary or reasonable, to ensure the security of the Site and your Account, including without limitation, terminating your Account, changing your password, or requesting additional information to authorize transactions on your Account. You agree to be responsible for any act or omission of any users that access the Site or Services under your Account Information that, if undertaken by you, would be deemed a violation of these Terms of Use. You may not use anyone else's Account at any time, without the permission of the Account holder. Please notify us immediately if you become aware that your Account Information is being used without authorization. You agree not to register for more than one Account, register for an Account on behalf of an individual other than yourself without such individual's authorization, or register for an Account on behalf of any group or entity.

USER CONDUCT


By posting User Content in or otherwise using any communications service or other interactive service that may be available to you on or through the Site from time to time, you agree that you are the sole responsible person and/or entity from which such User Content originated. Moreover, you agree not to access or use the Site for any purpose that is prohibited by these Terms and Conditions. You are responsible for all of your activity in connection with the Site.By way of example, and not as a limitation, you agree not to (and shall not permit any third party to) use the Site to: (a) upload, post, e-mail, or otherwise transmit any User Content that is inaccurate, unlawful, harmful, threatening, embarrassing, abusive, harassing, tortious, defamatory, vulgar, obscene, offensive, profane, libelous, deceptive, fraudulent, invasive of another’s privacy, hateful, or contains or depicts nudity or explicit or graphic descriptions or accounts of sexual or violent acts (including, but not limited to, sexual language of a violent or threatening nature directed at another individual or group of individuals), or is otherwise inappropriate as determined by us in our sole discretion; (b) harm any person in any way; (c) upload, post, e-mail, or otherwise transmit any User Content that (i) victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of any impermissible classification, including, without limitation, religion, gender, sexual orientation, race, color, creed, ethnicity, national origin, citizenship, age, marital status, veteran status or disability; (ii) infringes any patent, trademark, trade secret, copyright, right of publicity or other intellectual or proprietary right of any party; and (iii) you do not have a right to transmit under any law or under any contractual or fiduciary relationship (such as insider information, intellectual, proprietary or confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); (d) upload, post, e-mail, or otherwise transmit any material that contains software viruses or any other computer code, files, worms, logic bombs or programs designed or intended to interrupt, disable, damage, destroy, or limit the functionality of the Site or any computer software or hardware or telecommunications equipment or any other similarly destructive activity; (e) obtain unauthorized access to any system, data, password or other information; (f) interfere with or disrupt the Site or servers or networks linked to the Site, or disobey any requirements, procedures, policies, or regulations of networks linked to the Site; (g) intentionally or unintentionally violate any applicable local, state, national, or international law, and any rules, regulations, orders, directives and the like having the force of law; (h) upload, post, e-mail, or otherwise transmit any material, or take any other actions with respect to your use of the Site, that would constitute, or would otherwise encourage, criminal conduct or conduct that could give rise to civil liability; (i) for commercial purposes, including, without limitation, submitting any material to solicit funds or to promote, advertise or solicit the sale of any goods or services; (j) solicit others to join or become members of any other commercial online service or other online or offline group or organization; (k) impersonate any other person or entity, including by providing any false personal information to us (including a false user name) or creating any account for anyone other than yourself; (l) submit any person’s identification documents or sensitive financial information; or (m) breaches the Privacy Policy. Violation of any of the foregoing may result in immediate termination of your license to access or use the Site, and may subject you to state and federal penalties and other legal consequences. We reserve the right, but shall have no obligation, to investigate your use of the Site in order to (1) determine whether a violation of the Terms and Conditions has occurred or (2) comply with any applicable law, regulation, legal process or governmental request.

THIRD PARTY WEBSITE LINKS


You may be able to link to third party Websites, services or resources on the Internet from the Site, and third party Websites, services or resources may contain links to the Site (collectively, “Linked Sites”). We are not responsible for the content, availability, advertising, products, services or other materials of any such Linked Sites, or any additional links contained therein, and our inclusion of links to the Linked Sites on the Sites does not imply that we endorse or approve of any materials contained on, or accessible through, the Linked Sites. In no event shall we be liable, directly or indirectly, to you or any other person or entity for any loss or damage arising from or occasioned by the creation or use of the Linked Sites or the information or material accessed through these Linked Sites.

LEGAL DISCLAIMER


The information provided on our website is accurate to the best of our knowledge. JOËLLE MARTINE makes no representations or warranties about the information provided through this website, including any hypertext links or other items used either directly or indirectly from our website. We reserve the right to make changes and corrections at any time, without notice. We accept no liability for any inaccuracies or omissions in our website and any decisions based on information contained in our website are the sole responsibility of the visitor.


These Terms & Conditions were last changed June 2020.


Organic Options

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