terms & conditions
GENERAL TERMS & CONDITIONS
Unless otherwise noted, the products and services on the Site are intended for personal, non-commercial purposes only. You agree to use the Site only for lawful, noncommercial purposes and in compliance with all international, federal, state and local laws. Except as expressly permitted in these Terms and Conditions, you may not use, reproduce, distribute, reverse engineer, modify, copy, publish, display, transmit, adapt, frame, link, rent, lease, loan, sell, license or in any way exploit the content of the Site.
We accept all forms of Credit Card or Paypal.
Products are shipped USPS first class or priority.
We are proud to offer free shipping on orders $45 and up!
Less than $45 ships for a flat rate of $4.95.
If you ordered using a credit card, we will credit your account within 14 business days. The credit should appear on your next statement, depending on the issuing bank and/or billing cycle.
Unfortunately, we cannot refund your original shipping charges.
Please note, if you are wanting to return a product from a kit, we must receive the entire kit before we are able to issue you a refund.
We do not accept returns for gift cards. Questions? Email us at firstname.lastname@example.org
WHAT IS YOUR RETURN POLICY?
We want you to love your purchase, and if for whatever reason you don’t, email us within 30 days of purchase at email@example.com and we will do our best to make you happy. We handle returns on a case-by-case basis, and customer satisfaction is our ultimate goal.
DO I NEED A RECEIPT FROM MY PURCHASE?
No, however, your order number helps us locate your purchase the fastest. If you don't have your order number, we may ask for more information to better assist with your request.
DO YOU TAKE EVERYTHING BACK?
We do our best to accommodate most returns, but in some cases, we cannot accept a return.
IS THERE A TIME LIMIT? WHAT IF THE ITEM IS USED?
Email us within 30 days of purchase at firstname.lastname@example.org to make a return. We will do our best to take care of you and treat you fairly. We ask that our customers treat us fairly as well. From time to time, we may not accept a return.
If you receive your boxed products and they appear to be damaged you must report this to the shipping courier and JOËLLE MARTINE immediately (email@example.com).
Inspect all packages at the time of receipt. If you receive an order that has been damaged make sure to take a photo of the damage and report it immediately to the carrier.
If you do not do this within one business day, then you accept the box in good condition and nothing can be done about the damages.
Once the order leaves our store, we are not responsible for damages or loss in transit.
By placing an order you accept our terms and conditions.
Most orders are shipped within 24-48 hours. If an item is not in stock, we will ship the order when all items become available.
You represent and warrant that you (a) are above the legal age of majority in your jurisdiction of residence, (b) have not previously been suspended or removed from the Site, (c) do not have more than one (1) account at any given time for the Site; (d) you will only provide us with true, accurate, current and complete information if you register for an account and/or Orders (defined below). If we believe or suspect that your information is not true, accurate, current or complete, we may deny or terminate your access to the Site or Services (or any portion thereof) and (e) that you have full power and authority to enter into the Terms and Conditions and in doing so will not violate any other agreement to which you are a party.
THIRD PARTY WEBSITE LINKS
You may be able to link to third party Websites, services or resources on the Internet from the Site, and third party Websites, services or resources may contain links to the Site (collectively, “Linked Sites”). We are not responsible for the content, availability, advertising, products, services or other materials of any such Linked Sites, or any additional links contained therein, and our inclusion of links to the Linked Sites on the Sites does not imply that we endorse or approve of any materials contained on, or accessible through, the Linked Sites. In no event shall we be liable, directly or indirectly, to you or any other person or entity for any loss or damage arising from or occasioned by the creation or use of the Linked Sites or the information or material accessed through these Linked Sites.
The information provided on our website is accurate to the best of our knowledge. JOËLLE MARTINE makes no representations or warranties about the information provided through this website, including any hypertext links or other items used either directly or indirectly from our website. We reserve the right to make changes and corrections at any time, without notice. We accept no liability for any inaccuracies or omissions in our website and any decisions based on information contained in our website are the sole responsibility of the visitor.
These Terms & Conditions were last changed June 2020.
100% Cruelty Free